Privacy Policy

We collect various types of information to provide, secure, and improve our services to you: 1.1 Personal Information: • Full Name and contact details • Email Address • Phone Number (including WhatsApp-enabled mobile numbers) • Billing and Payment Information (processed securely through PCI DSS Level 1 certified providers such as Stripe) 1.2 Usage and Technical Data: • Device Information: IP address, device type, operating system, unique device identifiers • Log Data: Browser type, pages visited within Zolutium, timestamp of interactions, time spent on features, referral URLs • Diagnostic Telemetry: Performance metrics, error logs, and session statistics.

We use the collected information for specific and lawful purposes: • To Provide and Maintain Our Service: Ensuring our AI agents, CRM dashboards, and omnichannel integrations operate seamlessly. • To Notify You About Changes: Updating you on product enhancements, feature releases, and critical system notices. • To Provide Customer Support: Resolving technical questions, troubleshooting automations, and assisting via live chat and video sessions. • To Monitor and Analyze Usage: Understanding how businesses interact with Zolutium to optimize workflows, AI prompts, and response accuracy. • To Detect, Prevent, and Address Technical Issues: Safeguarding user environments from unauthorized access, fraud, or abuse.

We never sell your personal information. We only share data with trusted third parties under strict confidentiality and security agreements: • With Service Providers: Leading infrastructure and AI partners (e.g., cloud hosting, OpenAI, Anthropic, Google Gemini, Twilio, Stripe) solely to deliver core platform functionalities. • For Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, subject to continued privacy protections. • With Legal Authorities: When required by law, subpoena, or to protect the safety, rights, and integrity of Zolutium, its clients, or the public.

We implement commercial enterprise-grade security safeguards to protect your personal data: • End-to-end and in-transit encryption using TLS 1.3 • AES-256 encryption at rest for databases and backups • Two-Factor Authentication (2FA) enforced on administrative and user access • Continuous monitoring under SOC 2 Type II and ISO/IEC 27001 guidelines While no method of electronic transmission is 100% impenetrable, we continually audit and update our defensive posture.

Depending on your jurisdiction (including GDPR, CCPA, and applicable Latin American and European data protection laws), you may have the following rights: • Right to Access: Request copies of your personal data held by us. • Right to Rectification: Request correction of any inaccurate or incomplete information. • Right to Erasure ('Right to be Forgotten'): Request deletion of your personal data subject to legal retention obligations. • Right to Restrict Processing: Request limits on how we process your information. • Right to Data Portability: Receive your personal data in a structured, commonly used machine-readable format. • Right to Object: Object at any time to processing based on legitimate interests or direct marketing.

Zolutium is strictly a B2B and professional business platform. Our services do not address anyone under the age of 18 (and under no circumstances anyone under 13). We do not knowingly collect personally identifiable information from children.

We may update our Privacy Policy periodically to reflect technological advances or regulatory requirements. Any modifications will be posted on this page with an updated revision date. Your continued use of Zolutium constitutes acceptance of the revised policy.

If you have any questions, inquiries, or requests regarding this Privacy Policy or your personal data: • Legal Entity: Fortuniem Holding Group LLC (Zolutium™) • Email: legal@zolutium.com / support@ztelarius.com • Postal Address: Fortuniem Holding Group LLC, 8206 Louisiana Blvd NE, Ste A #3513, Albuquerque, New Mexico 87113, United States. • Tax ID / EIN: 992268434 | Entity ID: 7619847 • Jurisdiction: State of New Mexico, USA. Nota sobre Suscripciones y No Reembolso: El ejercicio de derechos de privacidad no altera, modifica retroactivamente ni otorga excepciones a la Política Estricta de No Reembolso establecida en las cláusulas 5 y 13 de los Términos y Condiciones.